Do You Offer International Shipping?
-We do! International shipping is available on all orders to almost every country worldwide. You're responsible for all taxes and import duties to your address and will need to be coordinated with the relevant courier or postal service.
Do You Ship To My Country?
-We ship to nearly every country in the world. Our current limitations are only to countries that are under OFAC sanctions. If you have any questions or concerns about shipping to your specific address, please get in touch with us at email@example.com
How Much Does Shipping Cost?
-Please check the table below to see what shipping costs to your region.
Orders over 1KG or containing liquids
|Hong Kong||Free through Hong Kong Post||Free through Hong Kong Post||Free (Please contact us if you require expedited delivery options, most orders arrive in 1-3 days)|
|Australia||Free through Hong Kong Post to Australia Post||$15 USD||$25 USD|
|Global||$10 USD (Free on orders over $100 USD)||$20 USD||$30 USD|
How Are Orders Packaged?
-Each order is packaged differently based on the items ordered and our available packaging materials. Everything should be packaged well enough to protect the items we're sending you. We're making an effort to cut down on the amount of waste we produce in shipping items, so we try to use packaging materials that would otherwise be thrown out. Most of our packaging can be recycled based on your local facilities or reused for various purposes.
My Order Was Damaged When I Got It, What Do I Do?
-We're sorry to hear that! Get in touch with us at firstname.lastname@example.org with pictures of the damage and we'll coordinate with you on next steps.
Can I Specify A Specific Courier for My Order?
-Maybe? We've received requests for specific couriers in the past and often are able to help accommodate those requests. Get in touch with us either before you place your order or within 24 hours of order placement to request specific couriers. Unfortunately, after that window we're not able to change the courier used for your order.
Where's my order?
-We're sorry it hasn't arrived yet! Get in touch with us at email@example.com with your order number and we'll figure out what's going on. We've seen delays from couriers and postal networks due to increased demand and reduced workforces/airline travel, so your product may have been bottlenecked by one of those issues. Our team is ready to help you figure out exactly what's happened.
You Haven't Answered My Question Yet!
-That's on us. Our FAQs and policies are always in a state of flux, so we might not have gotten your specific question yet. Get in touch with us at firstname.lastname@example.org with your question and we'll get back to you right away.