Do You Offer International Shipping?
-International shipping is available on all orders. You're responsible for all taxes and import duties to your address and will need to be coordinated with the relevant courier or postal service. We work with EasyShip to provide you with custom shipping rates and courier choices based on the address you provide to us in the checkout process. The 3 options shown are decided based on your location and the best possible options.
Do You Ship To My Country?
-We ship to nearly every country in the world. Our current limitations are only to countries that are under OFAC sanctions. If you have any questions or concerns about shipping to your specific address, please get in touch with us at firstname.lastname@example.org
How Much Does Shipping Cost?
-We currently offer free shipping on most orders around Asia and Australia. (Certain products may not be eligible for free shipping due to shipping regulations but are still discounted from our side.) Other regions are given personalized shipping options for speed, cost, and reliability. We work with a local shipping provider to give you custom shipping rates and courier choices based on the address you provide to us in the checkout process. The options shown are decided based on your location and the best possible courier/postal combinations.
How Are Orders Packaged?
-Each order is packaged differently based on the items ordered and our available packaging materials. Everything should be packaged well enough to protect the items we're sending you. We're making an effort to cut down on the amount of waste we produce in shipping items, so we try to use packaging materials that would otherwise be thrown out. Most of our packaging can be recycled based on your local facilities or reused for various purposes.
My Order Was Damaged When I Got It, What Do I Do?
-We're sorry to hear that! Get in touch with us at email@example.com with pictures of the damage and we'll coordinate with you on next steps.
Can I Specify A Specific Courier for My Order?
-Unfortunately, we're not currently equipped to set up orders with customized courier choices. If you're really in need of a specific courier for any reason, let us know right away and we'll do what we can to fulfill your request.
You Haven't Answered My Question Yet!
-That's on us. Our FAQs and policies are always in a state of flux, so we might not have gotten your specific question yet. Get in touch with us at firstname.lastname@example.org with your question and we'll get back to you right away.